§Legal
Terms of Service
1. What the service is
FastOps for WooCommerce consists of WordPress plugin software and a cloud service. The subscription ("FastOps Pro") provides: signed software updates delivered automatically to your registered sites, the licensing and fleet-health service at fastops.io, and support from our team. The plugin runs entirely on your own WordPress installation; your store's products, orders and customers never pass through our servers.
The service is offered to businesses, public bodies and professionals only. By subscribing you confirm that you are acting in the course of a trade or profession and not as a consumer.
2. Software licence — and what the subscription actually buys
The plugin software is licensed under the GNU General Public License v2 or later. The GPL gives you the right to use, inspect and modify the code, and nothing in these terms restricts those rights. Your subscription and licence key do not gate the software: they entitle your sites to the services — verified updates, the cloud connection, and support. If your subscription ends, installed software keeps working exactly as it is; it stops receiving updates and support. The FastOps for WooCommerce name and logo are trademarks of Webkonsulenterne A/S: the GPL grants rights to the code, not to distribute software under our name.
3. Accounts and licence keys
- You are responsible for the accuracy of your account details and the confidentiality of your credentials and licence keys.
- A licence permits the number of production and staging sites stated on your plan. Site limits are enforced technically at registration.
- Licence keys are available anytime from your account page. A compromised key can be reissued; a site that lost its connection can be restored with a recovery token.
4. Subscriptions, renewal and prices
- Subscriptions renew automatically each billing period (monthly or yearly, as chosen at purchase) until cancelled.
- You can cancel at any time from your account page. Cancellation stops the renewal; the service remains fully active until the end of the period you have paid for.
- Payment is handled by our payment providers. Card details never touch our systems.
- Before a yearly licence expires we email you a reminder that states the renewal and how to cancel.
- Prices exclude VAT and sales tax. EU business customers with a valid VAT number are invoiced under the reverse-charge mechanism; US sales tax is added where we are required to collect it.
- We may change prices for future billing periods with at least 30 days' notice by email. A price change never applies to a period you have already paid. If you do not accept a price change you may cancel before it takes effect; continuing past that date is acceptance.
4a. Free trials
Some plans start with a free trial. Before you start one, the checkout states the length of the trial, the price that will be charged afterwards and the date of the first charge. You can cancel from your account page at any time before the trial ends and you will not be charged. One trial per customer and per store.
5. Refunds
Payments are non-refundable except where mandatory law requires a refund. Because you can cancel at any time and keep the service to the end of the period you have paid for, we do not refund unused time or renewal payments. Statutory rights that cannot be waived are unaffected.
6. If payment fails, or a subscription lapses
A failed renewal suspends updates and support until payment succeeds — deliberately, your installed store keeps running exactly as it is. We never disable, degrade or reach into your WordPress site: the software makes only outbound requests to us, and no mechanism exists for us to execute anything on your servers.
6a. Support and availability
Support is provided by email on Danish business days with reasonable effort. We do not commit to response times or to a specific availability of FastOps Cloud. Because the plugin does not depend on FastOps Cloud for daily operation, downtime at our end does not affect your store.
7. Acceptable use
You may not resell licence keys, misrepresent staging sites as separate customers to exceed plan limits, attempt to disrupt the service or other customers' use of it, or use the service in violation of applicable law. We may suspend service for serious or persistent breach, with notice where practicable. We may terminate a subscription for convenience with 90 days' written notice and a pro-rata refund of prepaid, unused time, and we may terminate a subscription if payment remains outstanding 30 days after we have notified you of a failed renewal.
8. Warranties and liability
We build and test this software carefully, and the service is provided with reasonable skill and care. Beyond what these terms state and what the law requires, the software and service are provided "as is"; the GPL's warranty disclaimer applies to the code. To the extent permitted by law, our total liability under these terms is limited to the amounts you paid us in the twelve months before the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.
TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Indirect or consequential loss includes loss of profit, revenue, data or goodwill. The liability cap does not apply to payment obligations, to breach of section 7, or to a party's indemnity.
You indemnify us against third-party claims arising from your store, your data or your breach of these terms.
9. Data
What we process and why is described in the privacy policy, which forms part of these terms.
10. Changes and termination
We may update these terms; material changes will be announced by email at least 30 days before taking effect, and continuing to renew constitutes acceptance. If you do not accept a change you may cancel before it takes effect. You may terminate at any time by cancelling. After termination you may export your account data as a JSON file from your account page for 30 days; we then delete it as described in the privacy policy, except records we must keep by law. Sections that by nature survive termination (licensing, liability, governing law) survive.
We may assign these terms to an affiliate or to a successor of our business. These terms and the privacy policy are the entire agreement between us about the service. If a provision is held invalid, the rest remains in force. Neither party is liable for delay caused by events outside its reasonable control. WordPress and WooCommerce are trademarks of their respective owners; the GPL governs the plugin code and nothing else in these terms.
11. Governing law
These terms are governed by Danish law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Disputes are subject to the exclusive jurisdiction of the Danish courts, with venue at the court for our registered office.
Contact
Webkonsulenterne A/S · CVR 45330710 · Hadsundvej 112, 9550 Mariager, Denmark · [email protected]. Legal notices go to the registered office address above.